www.shadesofharmonyllc.com

Shades of Harmony LLC

Effective Date: June 2, 2026 | Last Updated: June 2, 2026

1. Introduction

Welcome to Shades of Harmony LLC. We are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights as a client. This policy applies to our in-salon services, website, online booking platform, and all digital communications.

2. Information We Collect

We may collect the following types of information:

Personal Identifiers: Your name, phone number, and email address
Appointment & Service Information: Service history, stylist preferences, appointment notes, and any relevant product sensitivities or allergies (such as color formulas or chemical treatment notes)
Payment Information: Credit or debit card details are processed through secure, third-party payment processors. Shades of Harmony LLC does not store full card numbers or CVV codes
Digital & Website Data: IP address, browser type, device type, cookies, pages visited, and referral sources when you use our website or online booking portal
Communications: Messages sent via contact forms, email, text/SMS, or social media direct messages
Service Photos: Photographs taken for portfolio or social media purposes — only with your explicit consent

3. How We Use Your Information

We use your information to:

Schedule and manage your appointments
Send appointment reminders and confirmations
Process payments for services
Personalize your experience (e.g., remembering color formulas and preferences)
Send promotional offers and salon updates (with opt-out available)
Improve our website and booking platform
Comply with legal obligations
Respond to your inquiries and feedback

4. Appointment & Service Records

We maintain service records to provide you with a consistent, personalized salon experience. These records include your treatment history, product notes, and stylist-specific notes. You may request to view or update your records at any time. Records are generally retained for up to 5 years unless you request earlier deletion.

5. Payment Processing

Payments are processed through secure, PCI-DSS compliant third-party processors (such as Square, Stripe, or similar services). Shades of Harmony LLC does not store full credit card numbers, CVV codes, or bank account details. Please review your payment processor's privacy policy for details on how your payment data is handled.

6. Client Communication

We may contact you for appointment reminders, follow-up messages, promotional offers, and general updates.

Text/SMS: By providing your phone number, you consent to receive appointment-related text messages. Marketing texts require explicit opt-in.
Email: You may opt out of marketing emails at any time by clicking "Unsubscribe" or contacting us directly.
We do not sell or share your contact information for third-party marketing.

7. Cookies & Website Tracking

Our website uses cookies and similar technologies to improve your experience, including:

Session cookies (expire when you close your browser)
Persistent cookies (remain on your device across visits)
Analytics cookies (e.g., Google Analytics) to understand how visitors use our site
Functional cookies to remember your preferences and booking information

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features. We do not use cookies to track you across unrelated third-party websites.

8. Third-Party Services

We may use third-party providers for online booking, payment processing, email marketing, website hosting, and social media. These partners have their own privacy policies, and we share only the minimum necessary information to deliver services. We do not sell your personal information to any third party.

9. Data Retention

Service & appointment records: up to 5 years
Payment records: as required by law (typically 7 years)
Website & analytics data: up to 2 years

You may request deletion of your personal data at any time, subject to applicable legal retention requirements.

10. Your Rights as a Client

You have the right to:

Access — Request a copy of the personal data we hold about you
Correction — Request updates to inaccurate or incomplete information
Deletion — Request that we delete your personal data (subject to legal obligations)
Opt-Out — Withdraw consent for marketing communications at any time
Non-Discrimination — We will never treat you differently for exercising your privacy rights

We will respond to all requests within 30 days. To make a request, see the Contact section below.

11. Children's Privacy

Our services are available to clients of all ages. For clients under 13 years of age, we require verifiable parental or guardian consent before collecting any personal information. Parents and guardians may contact us to review, update, or request deletion of a minor's information.

12. Security Practices

We take reasonable steps to protect your personal information, including using secure booking platforms, encrypted payment processing, restricted access to client records, and staff training on data privacy best practices. While no data system is 100% secure, we are committed to maintaining reasonable safeguards. In the event of a data breach affecting your information, we will notify you and relevant authorities as required by law.

13. Michigan & U.S. Privacy Compliance

Shades of Harmony LLC operates in accordance with applicable U.S. federal privacy laws, including the FTC Act, CAN-SPAM Act, and COPPA. We also voluntarily align with the spirit of Michigan's evolving privacy protections — including transparency, data minimization, and honoring client rights — reflecting our commitment to responsible data practices regardless of formal legal thresholds.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The revised policy will be posted here with an updated "Last Updated" date. Continued use of our services after an update constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify you directly.

When anyone reaches out via SMS for the first time, they are automatically sent the following opt-in message. Thanks for reaching out to Shades of Harmony LLC. Please reply YES to confirm you're willing to receive texts from us. NOTE: This is a GoDaddy client that has the same opt-in flow as other approved campaigns and the opt-in does not occur on a website.

15. Contact Us

If you have any questions, concerns, or data requests, please reach out:

Business: Shades of Harmony LLC

Location: 17900 Haggerty Rd ste 23, Livonia Michigan 48152

Email: linda.p@shadesofharmonyllc.com

Phone: (734) 388-4045 (call or text)

We aim to respond within 30 business days.

This document is provided for informational purposes only and does not constitute legal advice. Consult a qualified attorney licensed in Michigan for advice specific to your business